Free Registration for MSPEI Members
Facilitator: Janice Stein
Friday, Nov. 8 | 9:30 a.m. – 7:30 p.m.
Lunch, Fireside Chat and Networking Dinner
Ideal for those who are:
Facing an environment of significant change
In the early stages of proposing a solution to a health-system problem
Anticipating opposition to likely solutions
Facing considerable conflict in the teams they lead.
Facing “difficult” people in their professional environment.
To learn to differentiate between systemic and interpersonal sources of conflict.
To learn to identify what can and cannot be “fixed” and to communicate that to team members.
To learn to recognize that many conflicts can be reframed and to become more agile at active listening, the reframing of issues, and dealing with paradoxes, contradictions and tensions.
To learn to identify your own needs and the needs of others and to map these needs to search for solution space.
To learn to become comfortable and acknowledge the feelings in the room.
To hear and understand the patient perspective.
To apply design thinking principles to health-care problems.
To develop the skills to deal with “difficult” people.