Skip to content

Conflict Negotiations with Janice Stein


November 8


09:30 am - 07:30 pm

Click to Register:

Medical Society of PEI


The Holman Grand Hotel

123 Grafton Street, Charlottetown, PE C1A 1K9

Charlottetown, PE, CA, C1A 1K9

Lunch, Fireside Chat and Networking Dinner
Free Registration for MSPEI Members

Conflict Negotiations

Facilitator: Janice Stein

Friday, Nov. 8 | 9:30 a.m. – 7:30 p.m.

Lunch, Fireside Chat and Networking Dinner

Ideal for those who are:

Facing an environment of significant change

In the early stages of proposing a solution to a health-system problem

Anticipating opposition to likely solutions

Facing considerable conflict in the teams they lead.

Facing “difficult” people in their professional environment.

Course Objectives:

To learn to differentiate between systemic and interpersonal sources of conflict.

To learn to identify what can and cannot be “fixed” and to communicate that to team members.

To learn to recognize that many conflicts can be reframed and to become more agile at active listening, the reframing of issues, and dealing with paradoxes, contradictions and tensions.

To learn to identify your own needs and the needs of others and to map these needs to search for solution space.

To learn to become comfortable and acknowledge the feelings in the room.

To hear and understand the patient perspective.

To apply design thinking principles to health-care problems.

To develop the skills to deal with “difficult” people.