Conflict Negotiations and Working in Complexity


September 6 - 09:30 am


September 7 - 09:30 pm

Click to Register:

Medical Society of PEI


The Holman Grand Hotel

123 Grafton Street, Charlottetown, PE C1A 1K9

Charlottetown, PE, CA, C1A 1K9

Sept. 6 & Sept. 7, 2019
Holman Grand Hotel

DAY 1: Conflict Negotiations
Facilitator: Janice Stein
Friday, Sep. 6 | 9:30 a.m. – 7:30 p.m.
Lunch, Fireside Chat and Networking Dinner

  Ideal for those who are:

  • Facing an environment of significant change

  • In the early stages of proposing a solution to a health-system problem

  • Anticipating opposition to likely solutions

  • Facing considerable conflict in the teams they lead.

  • Facing “difficult” people in their professional environment.

Course Objectives:

  • To learn to differentiate between systemic and interpersonal sources of conflict.

  • To learn to identify what can and cannot be “fixed” and to communicate that to team members.

  • To learn to recognize that many conflicts can be reframed and to become more agile at active listening, the reframing of issues, and dealing with paradoxes, contradictions and tensions.

  • To learn to identify your own needs and the needs of others and to map these needs to search for solution space.

  • To learn to become comfortable and acknowledge the feelings in the room.

  • To hear and understand the patient perspective.

  • To apply design thinking principles to health-care problems.

  • To develop the skills to deal with “difficult” people.

DAY 2: Working in Complexity
Facilitator: Dr. Michael Gardam
Saturday, Sept. 7 | 9:00 a.m. – 4:00 p.m.
Breakfast and Lunch included 

Ideal for those who are:

  1. Leading change initiatives

  2. Frustrated with a lack of progress or with roadblocks along the way

  3. Interested in learning approaches that can be applied to a variety of complex challenges

Course Objectives:

At the conclusion of this session, participants will be able to:

  1. Approach complex challenges differently and apply concepts and tools that can help lead to progress

  2. Understand the role of the health care leader in complex change, including the “dance” between leading and following

  3. Understand the role of diverse opinions and healthy conflict in plotting a way forward

All courses are offered at no charge to MSPEI members. However, a $100 no-show fee will be charged if a registrant does not cancel within 15 days of the course date.

The 15 seats will be filled on a first come, first served basis.