Practice Facilitation provides access to facilitators (for now virtual access only) to help you achieve practice efficiency and quality improvement. Practice facilitators will meet with you to understand your unique practice and provide a recommended approach. You can identify a specific topic, describe a situation, or request general practice advice and support.
Our Practice Facilitators
Our list of practice facilitators will grow in time. We currently offer one Practice Facilitator who can help you achieve practice efficiency, quality improvement and optimize everyone’s role if working in a team-based care environment. Your Practice Facilitator will meet with you to understand your individual practice needs and provide a recommended approach. You can identify a specific topic of focus, describe a situation to the facilitator, or request general advice and support. We strongly encourage all physicians to discuss the engagement of a practice facilitator with their colleagues and staff before submitting a request – a unified team approach is ideal.
Meet Sue Peters
Sue Peters is a certified Clinical Audiologist, Organizational Change Professional and Lean Leader with 32 years of healthcare experience working in both the public and private sector. As a Practice Facilitator, Sue supports physicians and other clinical team members improve care delivery within their practice environments and advises teams to build their own internal capacity for quality improvement. Sue has most recently worked with the Alberta Medical Association’s Accelerating Change Transformation Team (ACTT) supporting physician-led groups advance Patient Medical Homes including team-based care and integration with the Patient Medical Neighborhood. This work has involved partnering with several stakeholders including Alberta Health, Alberta Health Services, Primary Care Networks and PCN Zone communities.
Sue has gained valuable experience in a wide variety of health care environments in Canada, the US and internationally in a range of settings including all levels of care from quaternary to primary care and rehabilitation. Her projects have required that she work collaboratively with multidisciplinary teams within the healthcare system including leadership teams, policy makers, specialists, family physicians, program/clinic coordinators, patient partners and a variety of other healthcare professionals, clinical staff, and support teams. Clients have included Health PEI, the Medical Society of PEI, Alberta Health, Alberta Health Services, Alberta Medical Association, University of Alberta, National Health Service, Interior Health (BC) and Advanced Bionics (Class III medical device manufacturer). Sue can recommend practical and innovative solutions to projects based on her experience coupled with input from her working teams and clients.
Who Can Participate?
This program is designed for physicians who:
- Are interested in modifying how they practice to improve quality of care;
- Are seeking support or guidance in introducing changes to create more efficient workflows;
- Want to support their team in working to their full scope of practice and reaching their full potential; or
- Want to change their practice to improve access to care.
Physicians who participate in the program will be required to dedicate effort and time to achieve their desired results. This includes completing a pre-assessment survey, working with the practice facilitator to develop a plan, executing the work plan with regular check-ins and completing a program evaluation.
The Process
Step 1. Apply
Fill out the request form below so that we can assess your needs and readiness to enter the Practice Support Program.
Step 2. Review
We will review your request and assign a practice facilitator, if appropriate. If this resource is not deemed to be the right match for your needs, we will walk you through other options.
Step 3. Assessment
A practice facilitator will work with you to assess practice readiness for change.
Step 4. Implementation
A practice facilitator will work with your practice on your identified needs.
Step 5. Support
Once the practice can sustain the recommended change, your practice facilitator will remain as a resource to you, for up to six months. Practice facilitators are not intended to do the work within your practice but will help direct and connect you and your practice with the right supports.
Step 6. Maintenance
The practice maintains the change. If new support is needed, a new request form can be submitted.
Practice Facilitation Application
Please log in to view the form.